DumaSafe
employs a five (05) calendar day returns guarantee. You can return the item to the
DumaSafe address within five calendar days of the date you received your order to
receive a full refund. DumaSafe DOES NOT charge any fees for processing refunds and
complies with all other Trading Standards procedures for on-line workings. The cost of
any courier for the returns will be paid by the customer. Please note that for overseas
customers wishing to return an item, Trading Standards policies still apply, but there
may be additional subcharges from International couriers for pick-up of the
item.
If you have ordered goods from us,
but then simply decided that you wish to cancel your order, then you are entitled to do
so and have any money that you have paid to us refunded, provided that:
(i) The goods have not been in
your possession for more than 5 calendar day after the day on which you received the
goods; and
(ii) You tell us in writing
(preferably by email) that you wish to cancel your order. You must take reasonable care
of the goods whilst they are in your possession to receive a refund on the returned
goods. In particular this means that you must:
(iii) not open shrink-wrapped or
blister pack products or break any manufacturers' seals;
(iv) return in good condition all
packaging, manuals, fittings and other items supplied by us with the goods; DumaSafe
reserves the right to refuse refunds should items be returned damaged, or not in a
resalable condition.
(v)
return the goods to us in a condition which enables us to resell them as new.
Please
Note: if customers do return unwanted items which have not complied with the
Trading Standards Rules set out above, DumaSafe have no option but to dispose of the items
as second hand and cannot issue a full or partial refund.
When are Refunds
Issued?
You
will receive a refund via your original payment method as soon as reasonably practicable,
but no later than 30 days after the cancellation of your order has been received by us in
writing.
If we collect the goods from you, we
will pass on the courier charge to pick up the items from you and this fee will be deducted
from your refund.
Returns can be made
in one of two ways:
1.
Returns via courier collection. Customers must notify DumaSafe by email info@DumaSafe.co.uk of
the order reference number, the date and surname used when placing the order. The
customer is obliged to confirm an address and a full working day (9am - 5.30pm) where
there will be somebody available to pass the item to the courier. The courier fee is
passed on to the customer for courier collection and return, which is deducted from the
cost of the product when the refund is issued. *Please note if the couriers attempt pick
up and no-one is available to pass the return to the driver, all related fees issued by
the courier company for each failed attempt at pick up will be passed onto the customer.
When DumaSafe have received your email, you will be emailed in return with confirmation
of your return request. Customers must give a minimum of 24 hours prior to pick up if
they would like to cancel the return.
2.
Customers can return any items to DumaSafe through their own methods within the 5
calendar days frame. DumaSafe cannot accept responsibility for any returns that have
been damaged or lost in transit, so a form of recorded delivery is
advised.
Faulty
Items
Should
an item ordered from DumaSafe arrive faulty or develop a fault within 2 calendar days, we
will send out a replacement or refund your order. DumaSafe may have set procedures in place
with different Manufacturers regarding any reports of product faults.
Customers
will need to email the fault to
info@dumasafe.com and
will receive a replacement in return. We will then contact you regarding a pick-up date of
the product or details on the refund of postage costs incurred to send the item
back.
Please note: If an unwanted returned
item has qualified for free shipping in the original dispatch, a certain sending out fee
would apply and be deducted from the cost of the refund.